Royal Caribbean

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Royal Caribbean

Average Rating:

2.58 / 703 votes / 87 reviews
Royal Caribbean Cruises Ltd.
1050 Caribbean Way, Miami, Florida, 33132
United States

Phone number: (800) 256-6649

Category: Cruises and Ships

Toll-Free Number:
(800) 256-6649
Customer Service:

Air2Sea arrangements
(844) 278-9745

Day of Sailing help US and Canada
(305) 539-4107

Online Assistance US and Canada
(800) 398-9819
General Info:
(800) 347-2683
Sales/ Reservations:
(888) 561-2234
Casino Royale Reservation Center

(800) 526-9723
Crown and Anchor Society

(800) 465-3595
Group Reservations (sailing with 8 or more staterooms)

(866) 562-7625
Individual Reservations US and Canada

+1(954) 628-9622
Other Info

Other Info (opening hours):

Royal Vacation Planners Hours:

Daily: 24 hours / 7

Upcoming Cruise Hours:

Daily: 24 hours / 7

Air2Sea Arrangements Hours:

Daily: 24 hours / 7

Day of Sailing Needs Hours:

Daily: 24 hours / 7

Technical Support Hours:

Monday – Friday: 7am-12am (EST)

Saturday – Sunday: 9am-10pm (EST)

Royal Customer Service Hours:

Daily: 24 hours / 7

Crown and Anchor Hours:

Monday – Friday: 8am-11am (EST)

Saturday – Sunday: 9am-8pm (EST)

Company Address
Royal Caribbean Cruises Ltd.
1050 Caribbean Way
United States is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Royal Caribbean, or any of its subsidiaries or its affiliates. The use in this website and/or in related promotional print or video material of trademarked names and images is strictly for editorial and descriptive purposes.

Complaints & Reviews — Royal Caribbean

They cancelled our first cruise then when we rebooked using FCC, they now change it from Tenerife to Belfast and Liverpool in October. A change from sun and 25 degrees to wet n windy and sub 13 degrees… They cannot understand why we would wish to cancel..? User’s recommendation: Use them and you’ll regret it…
After two cancelled cruises, multiple phone calls on hold for hour only to be hung up or disconnected, we booked with Celebrity
Booked over the phone with a RC agent for family. Told with discounts that it would be $500/person total cost. We booked, and each of us paid a $250 deposit. I stated to the agent, “So we each have a $250 balance?” She told me that was correct, and she would send an email for the two... Read more➤
Last year we booked a 7 day cruise for June 6-june 13, 2021, which was paid in full including cruise planner items as of March 2021. We were informed in May that the cruise had been cancelled and that Royal would be sailing again beginning in July 2021. We moved our…
Made a $500 deposit for a cruise in 2022, my health has gone downhill and I can no longer go. This would have been our 4th cruise with them. Called an explained my problem. I was told my deposit was non-refundable. Are they kidding? the ship is all booked!!! You think they won’t fill that cabin?? So... Read more➤
We booked a cruise in Dec. of 2019 which Royal Caribbean cancelled in 2020. We traded that for a cruise in 2020. We sent RC another $500 for an upgrade to a balcony. RC cancelled that cruise, but did return the $500 upgrade on Oct. 15, 2020. They did not return the money for the first cruise... Read more➤
I can say if this is how you treat the people that pay good money to go on your ships I dont think I will be referring you guys to anyone and me and husband travel lot but we can not get any answers to where the rest of are refund is User’s recommendation: I don’t have... Read more➤
30 Mar, 2021

Shareholder benefits

Hi, I own RCL equities. We are a couple , planning to cruise on October 1st, 2021 with the Odyssey of the Seas. Reservation # 587**** Please inform what are our benefits, what is the procedure and the required documents. Best Regards Michael Winterstein Gavish Phone: + 972-545-**-**55 [email protected]***.com
24 Mar, 2021

Wont refund all money

Our cruise was originally scheduled in Jan 2021, with Covid I called and moved the cruise to May 2021. Royal Carribean cancelled my cruise for May 2021 and the will not refund my deposit since it was moved from the original cruise in Jan 2021 to the new cruise.
17 Mar, 2021

They have my $3000

Because I cancelled our cruise one day before they did due to covid they wont give me my money back. They are giving me a credit. I dont want the credit. Who knows when I will be able to travel. Due to my profession, my daughter going off to college, my terminal father it may not be... Read more➤
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