I was told to do it myself because no one could come out because of COVID but they put it in during COVID I paid someone to correct at a cost of $79 for something that should have been free to me from this company
Third party finance company, 3rd party billing separate from Vivint billing. I am a current customer have been for 8 years, not cool. I am very disappointed I felt I was lied to, I thought I was going to be dealing with Vivint and not some other finance company that I did not want, and it will...
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I installed their system in 2017. Within the 1st year I lost all ability to have monitoring. My doorbell camera stopped working, I was unable to get any assistance from “customer support”. I finally decided to go back to my original security company. In 2019 after changing out the equipment I informed Vivint that I want to...
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A guy was casing my house my cameras are down!!! I cant go to sleep without addressing this… Im a single mom with a terminaly Ill child. I have called and called and I keep being transferred to a special account team answering machine!!!
3 different installation days before finally completed install. salesman lied and unable to contact company. left messages and they never call you back. very disappointing and they don’t seem to care. User’s recommendation: beware!
Delivery, customer service
I ordered a TV set in the AZ Electronics online store for 700 CA$ with delivery to the nearest store. The next day, an e-mail arrives informing you that the product has been delivered to the store and can be picked up. On the day of delivery, it was not possible to take the product home, so I picked it up the day later, when the transport was arranged. By presenting the order information in the store, you confirm that everything is in order and such an order has been received. The seller goes to the warehouse to pick up the goods, but they are not there, as well as in the other warehouse. The guy goes to consult another seller and after a quiet conversation the two shyly announce that my TV is the one standing on the shelf turned on for viewing. It was brought and put there. When trying to find out how it can be, it turns out that when ordering a product, the comment should indicatethat you want it unused and packaged. This was followed by a series of reservations that contradicted each other, and the question of why the shelf TV was a different color than the one just ordered. I don't know where the TV I ordered stayed, but at least I could call and inform him that it wasn't there, the store could not wait to take it straight off the shelf for the full amount without proof that it stood there for 2 days instead of years. >
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