I have had so many problems with Vivint customer service and tech support that I just cant stand it anymore. I dont feel like I can count on Vivint to protect me. Below are some of the worst experiences Ive had with Vivint.I wanted a panic button for my bedroom, so…
I paid out the contract and they agreed to cancel the contract. But I still keep getting bills to pay more money. I have called them 4 times and the bills keep coming even after I paid them out. They keep saying they will cancel, but they never do. User’s recommendation: THey are a good company the...
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Problems with key pad on 2 occasions–waited nearly an hour to speak with tech each time. Continuing problems yielded in-person service call. Fire alarm not connected correctly and was never working. Moved but monthly service changes continued despite verbal and written notice of move and intent to reconnect once established. Right hand doesn’t know (or care) what...
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Original review updated by user May 29, 2021 I cancelled the service and the company continues to bill. Does not honor the terms of the agreement. User’s recommendation: avoid at all costs unless you plan a lifetime commitment.
I cannot get Citizens One to take out their equipment charge automatically out of my account! I’ve called 4 times now! User’s recommendation: Have only one payment!
Delivery, customer service
I ordered a TV set in the AZ Electronics online store for 700 CA$ with delivery to the nearest store. The next day, an e-mail arrives informing you that the product has been delivered to the store and can be picked up. On the day of delivery, it was not possible to take the product home, so I picked it up the day later, when the transport was arranged. By presenting the order information in the store, you confirm that everything is in order and such an order has been received. The seller goes to the warehouse to pick up the goods, but they are not there, as well as in the other warehouse. The guy goes to consult another seller and after a quiet conversation the two shyly announce that my TV is the one standing on the shelf turned on for viewing. It was brought and put there. When trying to find out how it can be, it turns out that when ordering a product, the comment should indicatethat you want it unused and packaged. This was followed by a series of reservations that contradicted each other, and the question of why the shelf TV was a different color than the one just ordered. I don't know where the TV I ordered stayed, but at least I could call and inform him that it wasn't there, the store could not wait to take it straight off the shelf for the full amount without proof that it stood there for 2 days instead of years. >
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