I am a member at Virgin Constantia Kloof In Jhb. Im not able to go as often as I’d like therefore I’m being penalised for that – for the past 2 months an extra R200 has been deducted from my account of which I understand BUT my daughter goes to the gym everyday & sometimes twice a...
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Good Evening Dear Sir/Madam. I am writing to you as a loyal member of the Virgin Active Group of Gyms. Our gym visit this pm turned into a bloody nightmare at the Cascades branch in Pietermaritzburg. My partner and I entered the facility separately and our intention was to train together and have a good sweat session...
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On the 5/09/2019 I switched my gym membership to that of a Vitality Gym membership and I was told that I would get the first month (ie September) free and only from October onwards will I get charged the Discovery Vitality gym rate. An amount of R 855 had already been deducted from my account on the...
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We pay for the right of use of ALL services at Virgin Active. Much like the POOL, the STUDIO & the RIDE rooms, these are used at our OWN risk. How can one club (Claremont Virgin Active Cape Town) LOCK AWAY, the assault treadmills in the HEAT room and only allow use during class times. This makes...
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Thank you for making our Gim ” look pretty” however the most important part of our Gim is being severely neglected. The weight training equipment was replaced by used re-painted equipment which is unfortunately not usable. The moving parts are either so sticky that they can not be adjusted or so wobly and skew that they are...
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Service
Online store, this is not a store, but a complete s... I ordered the product online working day, said to come back for delivery of goods. I called back the night before, when I had reminded myself again in the morning and I was still told not to hurry. Promised delivery in a week, I agreed and ordered. It took 1.5 weeks I started calling them (during business hours) someone listed on the website, none of the numbers answered the call for an hour! P. S has received another item. No attitude.
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