Virgin Active South Africa

Virgin Active South Africa
3rd Floor, Mont Clare Place, CNR Main & Camp Ground Road, Claremont
Cape Town
South Africa
Phone: 27860200911

Category: Fitness Centers / Gyms

Links of Virgin Active South Africa is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Virgin Active South Africa, or any of its subsidiaries or its affiliates. The use in this website and/or in related promotional print or video material of trademarked names and images is strictly for editorial and descriptive purposes.

Complaints & Reviews — Virgin Active South Africa

ON 20/09/2021 we attended an aerobics class at 17:05 at the East London Beach Front gym, but half way through the class the small speakers used for the music cut off. We did not have music for the better half of the session and for only 5 minutes towards the end. They are currently using small portable… Read more➤

I am waiting on a refund from Virgin Active since July 2021, despite several promises of the process taking 7-10 days. I have tried to cancel my membership and can get no response on any emails that I have sent. I have sent follow up emails regularly at least once a week about both problems and nobody… Read more➤

I called on 29.07.2021 to cancel my membership. The consultant confirmed that the request has been logged, last payment would be 01.08.2021 and the cancelation would be finalized at the end of August. Another debit order went off on 02.09.2021. I called on 02.09.2021, spoke to a consultant who advised that there was no record of a… Read more➤

Time to speak up Virgin. Now is the time…

I wish to cancel my membership. I have called to cancel, filled in forms to cancel, been offered a freeze of membership for four months. NONE OF THE AGREEMENTS HAVE BEEN HONOURED. I have been a Virgin Active member for over twenty years now. I have valid reasons for cancelling my membership. AFTER THIS EXPERIENCE, EVEN IF… Read more➤

I joined at the end of June and in July I paid my agreed amount of R222.50 on the Vitality plan. On 1st August they debited R445 from my account stating that I’m an adult dependent (which was not disclosed to me). I switched to my own medical aid, and now they want to charge a joining… Read more➤

I’ve recently signed up however due to too your computer hack my vitality points for gym visits are not filtering through I presume the manual allocation of points is not being done I’m not getting what’s due to in regards to gym visits inturn not getting my discovery Vitaly point’s This is not fair and in dispute… Read more➤

I joined virgin active and they had told me that I’d get the first month free if I work out for 4 days straight, that did not happen. I was told if I could help a friend join I’d get the following month 50% off, that didn’t happen either. When I joined the employee that helped me… Read more➤

I have now been trying to get an update on my Membership status for two weeks. Each month my debit order is different and I don’t know what I must pay. I have sent many emails and have called your helpline 10+ times. The emails go unanswered and the call centre numbers either does not work, or… Read more➤

i cancelled all my subscriptions / contracts with Virgin active in 2018 and since then no deductions until 26/10/2020 virgin active suddenly started deducting money from my account. i have not since cancelation been to a gym or contacted a gym nor gave consent for any deductions from my account. i want all the money starting 26/10/2020… Read more➤


Online store, this is not a store, but a complete s... I ordered the product online working day, said to come back for delivery of goods. I called back the night before, when I had reminded myself again in the morning and I was still told not to hurry. Promised delivery in a week, I agreed and ordered. It took 1.5 weeks I started calling them (during business hours) someone listed on the website, none of the numbers answered the call for an hour! P. S has received another item. No attitude.

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