I sent a signed letter in October 2019 advising that we do not want to extend our 5x contracts that are coming to end of term 31 October 2019. There was arrears on the contracts and I made an arrangement to pay of the amounts. Subsequently Virgin Active decided to extend the contracts and keep adding amounts...
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We received a random call earlier this year from legal team confirming that MR E W COETZEE owes money to VIRGIN ACTIVE. We cancelled per phone after 1 year as the member only went to the gym +-2 times in the year. We confirmed if all is in order and was confirmed that membership is cancelled. We...
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I was wrongly deducted on my account after freezing it for a month. Half has been deducted as confirmed on the phone but the second half, I got my full fee of R750 deducted. In other words its useless to freeze my account for one month. Also, I was mis informed about the peak times, being from...
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I recently joined Discovery Vitality and opened a Virgin Active premium membership. I qualified for the September Promo where you get a R1200 take-a-lot voucher or R750 Woolies voucher. The sales guy did not give me any terms and conditions of the promo but distinctively advised that I would only get the voucher once the first payment...
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Hi, I regret to say that my experience with virgin active has been very bad. People handling branches are very unprofessional and they just sell the product no matter what cost the member. The time i joined the virgin active, i did asked for 3 months subscription (on monthly basis) and i was told that there is...
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Service
Online store, this is not a store, but a complete s... I ordered the product online working day, said to come back for delivery of goods. I called back the night before, when I had reminded myself again in the morning and I was still told not to hurry. Promised delivery in a week, I agreed and ordered. It took 1.5 weeks I started calling them (during business hours) someone listed on the website, none of the numbers answered the call for an hour! P. S has received another item. No attitude.
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