I joined at the end of June and in July I paid my agreed amount of R222.50 on the Vitality plan. On 1st August they debited R445 from my account stating that I’m an adult dependent (which was not disclosed to me). I switched to my own medical aid, and now they want to charge a joining...
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I’ve recently signed up however due to too your computer hack my vitality points for gym visits are not filtering through I presume the manual allocation of points is not being done I’m not getting what’s due to in regards to gym visits inturn not getting my discovery Vitaly point’s This is not fair and in dispute...
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I joined virgin active and they had told me that I’d get the first month free if I work out for 4 days straight, that did not happen. I was told if I could help a friend join I’d get the following month 50% off, that didn’t happen either. When I joined the employee that helped me...
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I have now been trying to get an update on my Membership status for two weeks. Each month my debit order is different and I don’t know what I must pay. I have sent many emails and have called your helpline 10+ times. The emails go unanswered and the call centre numbers either does not work, or...
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i cancelled all my subscriptions / contracts with Virgin active in 2018 and since then no deductions until 26/10/2020 virgin active suddenly started deducting money from my account. i have not since cancelation been to a gym or contacted a gym nor gave consent for any deductions from my account. i want all the money starting 26/10/2020...
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Service
Online store, this is not a store, but a complete s... I ordered the product online working day, said to come back for delivery of goods. I called back the night before, when I had reminded myself again in the morning and I was still told not to hurry. Promised delivery in a week, I agreed and ordered. It took 1.5 weeks I started calling them (during business hours) someone listed on the website, none of the numbers answered the call for an hour! P. S has received another item. No attitude.
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