Complaints & Reviews — Virgin Active South Africa

ON 20/09/2021 we attended an aerobics class at 17:05 at the East London Beach Front gym, but half way through the class the small speakers used for the music cut off. We did not have music for the better half of the session and for only 5 minutes towards the end. They are currently using small portable... Read more ➤

I am waiting on a refund from Virgin Active since July 2021, despite several promises of the process taking 7-10 days. I have tried to cancel my membership and can get no response on any emails that I have sent. I have sent follow up emails regularly at least once a week about both problems and nobody... Read more ➤

I called on 29.07.2021 to cancel my membership. The consultant confirmed that the request has been logged, last payment would be 01.08.2021 and the cancelation would be finalized at the end of August. Another debit order went off on 02.09.2021. I called on 02.09.2021, spoke to a consultant who advised that there was no record of a... Read more ➤

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I wish to cancel my membership. I have called to cancel, filled in forms to cancel, been offered a freeze of membership for four months. NONE OF THE AGREEMENTS HAVE BEEN HONOURED. I have been a Virgin Active member for over twenty years now. I have valid reasons for cancelling my membership. AFTER THIS EXPERIENCE, EVEN IF... Read more ➤