We bought the vidaXL Garden Raised Bed Acacia Wood 78.7″x19.7″x19.7″ for $170. This is a lot of money in our house. This purchace was not made lightly. We were so excited to recieve our beautiful raised garden bed. It arrived with some damage. We tried contacting the company then to request a refund or replacement and never...
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I have paid for and waited for this Item to arrive when it eventually arrived it had Poles missing making the item pointless I contacted the customer service to request full wreath and as I needed it for this weekend and was told that I could book 72 hours after this date which I have I have...
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The online store is excellent, I myself have been using their services for several years and recommend them to my family and friends. But lately, I don’t like the work of couriers. The fact is that the website states that delivery is organized within a predetermined day. In fact, the courier can call and say what will...
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Vidaxl delivered the item to the wrong address despite reassurance that it would be redirected to the correct one. Return: I provided the correct address and date for collection as per the rule for return. Pick up person never came after 10 hour wait. Another date chosen:pick up person never came. After 5 hours of waiting, I...
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Order no [protected] Among the many items that I ordered from Vidalxl, I ordered an artificial plant and it came broken. I tried to email the customer service contact they have on their website and attached a pic of the broken item but I get a message that it’s an invalid email address. I’d like either a...
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Fraud, poor service
I have exactly the same situation with Telstra on December 1st! Only the amount is slightly smaller - 70 EUR! I received an SMS from Telstra that my credit limit (70 AUD) has been exceeded, although I am sure that the bill must be 15 AU$ and no additional services have been used. When calling the operator, it is responsible that the information about which such amount will be on the 7-8th day. The operator also cannot look at why. So how do you know what the amount is if you don't know how it comes from?
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