I booked a minivan at the end of October to take my family (5 people) to a memorial service 4 hours away. On the morning the car was to be returned, I checked the app and saw to my horror that the reservation had been cancelled. When I contacted the owner, he told me that the car...
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My landlord terminated my lease with four hours notice. Since the rental never happened, Turo does not allow us to write a review and inform others of the cancellation. To add to the fact that I now no longer have a car, Turo customer service simply says, “Go ahead and rebook.” But I’m not sure the reservation...
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I booked a car through Turo for a few months. The day I arrived, I had several discussions with Javier about the car.He will send me the code from the safe deposit box when I arrive. I waited for about an hour but haven’t heard from him. I tried calling and texting him. No one answered.I had...
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As my title says, do not trust this company. I ordered the car 6 months before I needed it. Less than 36 hours before I was supposed to pick up the car, I received an email telling me that they had cancelled the reservation and miraculously told me they could get me a car that was over...
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Turo doesn’t protect its guests. I rented the car because it has four wheel drive. But when I picked up the car, the owner wasn’t there and his wife gave me the keys. He was not able to answer my questions. I decided I could write to the owner when I started the trip. I had only...
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