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+1 800 226 5228 (Domestic) +1 910 914 8250 (International) +1 888 833 4228 (Hearing Impaired Clients)
214 N Tryon St.
Charlotte , North Carolina
United States – 28202
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Complaints & Reviews — Truist Bank (formerly BB&T Bank)

2 Sep, 2021

Online banking inefficient, time consuming and not user friendly

Your recent online interface changeover have taken online users a big step back in automation. I am online banking and system savvy. Both of these experiences were using a desktop. To pay 15 bills, as an example, it takes 48 additional key strokes than accomplishing the same with the former BB&T site. I’ve constructed a quick punch... Read more ➤

Banks, Finance Companies

31 Aug, 2021

Trying to have statement of fact notarized

Relationship Banker, Elmer Santamaria… this guy ask me for my social security number for no reason… Notary’s only want ID not social security numbers… that is a privacy violation, I will make a complaint with the SSA, following this complaint. This happened on the morning of 31 AUG 2021. I ask to have a statement of fact... Read more ➤

Banks, Finance Companies

30 Aug, 2021

Was instructed to sign into truist to see my account info from day to day to see balances.

Truist app set up comes up blank. I do not have a device that has 14.0 or higher. Now I cannot monitor my account balances. Truist worked originally but now comes up blank when I sign in. What a pain in the [censored]. If you would like to purchase me a a iPad or iPhone that supports... Read more ➤

Banks, Finance Companies

23 Aug, 2021

Truists’ use of racism by actively supporting and advocating critical race theory

If indeed, Truist is dedicated to ending racism, it should neither support CRT views nor subject its customers, employees, and suppliers to critical race theory views that are racist. My family has banked with Suntrust for 20 years and with Bank of America for 47 years. If BOA does not change their policies re CRT in the... Read more ➤

Banks, Finance Companies

23 Aug, 2021

Dealing with truist

I had gotten on my online banking app this morning, it said I had a fraudulent activity on my debit card, and that it was blocked, I called the bank and was given a number to call. I called it and for one hour and twenty minutes, I went back online and got other numbers to call,... Read more ➤

Banks, Finance Companies

Most Reviewed

1 Mar, 2021

"Responding to email"

⤷ Kitchen And Bath Authority | 2 reviews

29 Jun, 2021

"I have been trying to place a order for Lume soap. Tried and told it was out of stock. Had a discount from you from a prior order( which I have not received yet) today, I got a email from you saying"
Lume