Since I followed your directions to change over to the TRUIST online banking from the BBT online banking I can no longer find where my scheduled credit card payments are located, as I always schedule them in advance of the due date. I have gone through every link on your website and have found it virtually useless....
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Worst bank ever! Twice in a year I was unable to access my money due to BBT, now Truist, error. Second time I spent 20 minutes trying to log on, called for assistance and 20 minutes later just more frustrated, still could not access my money. Help ticket submitted by bank and I received no follow-up. Scheduled...
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I purchased a car through Toyota Financial, but BB&T bought out the loans so I ended up with this new bank. I registered with their online banking so that I could setup online payments for my auto loan. The website is clunky and confusing. I had to call the bank to get the auto payments setup because...
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I have been a BB&T customer for many years and manage several accounts with on-line banking. The new changes, now that your bank is Truist, is both unwanted and unnecessary and confusing to this long-time customer. I just spent several frustrating minutes trying to figure out to make a routine payment. I am computer literate, a computer...
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I am beneficiary of some of my father’s assets and also the executor of his estate. My father had numerous accounts with several institutions at the time of his death. The BB&T assets have been the most difficult by far to transact. Fiduciary responsibility was shirked through repeated misinformation and stalling tactics. BB&T/Truist has repeatedly shirked fiduciary...
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