Purchased a $250.00 Thule bike rack. Brought it home installed it on my SUV. Then tried to place my bike on the rack. Guess what, it wont carry a FEMALE bike without the purchase of another part!!!! Does it say that on the BOX NOOOO!! Is this part available anywhere NOOOO! So i have a new bike...
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The response from Thule customer service is self-explanatory: ————- “Thank you for contacting Thule, As part of Thule’s return policy, cargo boxes are not eligible for return. You can find more information on this policy here:…
I had my EasyFold XT 2 break while traveling across country in August. I contacted Thule On August 16th regarding the failure. I was sent an email for additional information on the that same day. I responded that same day and offered a reasonable solution and expected…
Having problem with fat tire strap and latch broke. Latch is pop riveted to the plastic tire housing. Attempted to contact customer support was told the wait time was 6 min. At this moment I am at 26 min and still on hold. Can I purchase longer straps for the fat tire and purchase just the latch?...
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I submitted a warranty claim over a month ago and was told that due to COVID I would receive a response in 10-12 business days. However, that time passed weeks ago and nobody gets back to me or replies to my emails. I am very disappointed as I thought Thule was a company that stood behind their...
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