Purchased a Step Up 232 for Mother’s Day. Found the product faulty. Contacted Thule with photos – heard nothing. Called. Was told to file warranty claim. Filed warranty claim with photos. Heard nothing. Called again. Told to wait. Thule had never heard of the problem I described before. Did not receive promised call-back or e-mail. Makes one...
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Had a Ford Focus and invested over $800 in a Thule roof rack system. When I replaced that car with a 2018 Chevy Cruze I thought I would be able to buy new foot packs and reuse all of the rest of the roof rack system on my new car. Was told by Thule that they won’t...
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Update by user Oct 03, 2018 I was in error about the charge. I had purchased another product from Thule in the same time frame, for nearly the same amount. I still have problems with the stock status on their eCommerce site, but there is no longer a credit card charging issue. I generally like Thule products,...
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DO NOT BUY FROM THULE!!! I Purchased the Thule t2 pro xt 2 bike rack in black because it is “supposed” to be one of the best in the world- not true! My bikes were stolen off this rack during my first use!!! Both bikes were properly attached & locked in with additional…
I have heard nothing from you on all my initial submissions to include this site. What a surprise. As stated before: I purchased a Thule 810XT SUP rack thinking it would mount on our 2013 Hyundai Tucson. This car comes with the manufacturers roof side rails. Little did I know I need a whole other system to...
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