I wanted to cancel my subscription to the Wall Street Journal. Nothing on the website – it turns out it can only be done by calling your local area (by area, I mean country). With me, they have delayed, they lost the call, they’ve tried to sell me more, and offered me discounts. They drive you mad....
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I paid for a yearly subscription that and I haven’t received one paper yet. I called customer service and they promise to look into the issue with the local delivery team and to resolve the issue with no results. I requested to talk to a supervisor and was told they…
I signed up for the $1 student digital edition trial and ended up not using it enough to justify keeping the subscription. I thought it would be no problem, just go to my account on the website and click “Cancel” just like every service I have used in the past decade….
I subscribed to WSJ. I decided I did not want to continue my subscription. Looked all over my account settings for a way to cancel before my next billing, but there was no option for electing to cancel online. I googled it, and a WSJ customer service page informed me…
For months now, I have had sporadic delivery of the print edition of the WSJ. Despite many, many, sometimes daily calls to customer service, they seem unable to fix the issue. While upper management has been responsive, they too seem unable to improve the extremely poor delivery record of their local delivery vendors. I would say that...
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