4 Apr, 2018 → by ClaimboUser128440
Poor delivery record and ineffective customer service
For months now, I have had sporadic delivery of the print edition of the WSJ. Despite many, many, sometimes daily calls to customer service, they seem unable to fix the issue. While upper management has been responsive, they too seem unable to improve the extremely poor delivery record of their local delivery vendors. I would say that on average I have a 50% delivery rate, and certainly no higher than 60%, meaning that at least 4 times out of ten there is no paper. There doesn't seem to be anything to be done. I like the paper, so I'm happy when it arrives, but what a waste of time dealing with their customer service people, who apologize profusely, sympathize with the problem, and yet the problem is never fixed.