My wife found and fell in love with Aric and ALex’s furniture on Etsy. She ordered a “custom” piece. We were told it would be 4-6 weeks. They would contact us when it was ready to ship. We waited… 10 weeks later we contact them. Item was ready to ship! ANd we never heard from anyone… Week...
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Same experience as everyone above. Look up their site on Etsy. 45 negative reviews all with the same issue. Completely responsive before purchasing after purchasing- stone cold silence. I was lucky to get a refund but it only came after 13 weeks of persistence and a threat to report them to the FBI cyber crime division. Most...
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I ordered a table from Plaid Mill in November. Their emails were always very friendly and apologetic for the delays, but after over 3 months of waiting, I started to do research online and realized that others had the same problems. When I asked for a refund, I got silence in return. They are an existing company,...
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I ordered a piece from this company in September 2014 with an estimated shipping time of just about a month. Aric/Alex were very eager to answer questions up until I made my purchase and then they went quiet. When I placed the order, they said they would send me a drawing to make sure I liked it...
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We received our cabinets 2 months late, after numerous excuses and little response from the makers. The pieces arrived heavily damaged and with poor workmanship otherwise. I attempted to resolve the issue with the merchant (ThePlaidMill), and they promised to refund my money, but ultimately we were without result as they ignored my emails and phone calls...
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