More Contact Info

Toll-Free Number:

(888) 544-1114

Customer Service:

Dominican Republic

(855) 246-7865

Jamaica

(855) 246-7880

Argentina

+54 800 444 1383

Brazil

+55 800 020 4106

Chile

+561 230 020 3935

France

+3 380 094 5609

Germany

+49 800 723 4359

Mexico

+52 800 044 2583

Peru

+518 007 0006

Spain

+3 491 572 3108

Other Info

Other Info (opening hours):

Member Services Hours:

US & CAN: Monday to Friday 9:00 am – 6:00 pm / Saturday 10:00 am – 2:00 pm (EST). Latin America: Monday to Friday 9:00 am – 6:00 pm / Saturday 10:00 am – 2:00 pm (CST). Europe: Monday to Friday 9:00 am – 6:00 pm (CET+1).

Company Address

TravelSmart VIP

Carretera Federal 307 Cancun-Playa del Carmen Km 332,15, SM31, MZ 03,

Cancun,

Mexico

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Complaints & Reviews — Travelsmart Vip Club

25 Jul, 2023

From TS customer of 5 years: Travel Smart is absolute 100% scam, do not get caught!

I am another unfortunate TravelSmart customer with the membership from 2017. Travel Smart unilaterally changed the old benefit system with points and special/bonus weeks to some discounted rate with eliminating agreed upon terms and conditions and, hence, breaching the contracts signed before 2021. Travel Smart has used pushy deceitful and inappropriate practices for selling their membership which,... Read more➤

Hotels

21 Apr, 2021

Full Refund requested due to TravelSmart Breach of Contract.

What is going on? I paid off my 2019 contract (#16037 – $6,800.00) and we just upgraded my PREMIUM contract(#10967 – $29,199.00) in July 2019. Everything was going good aside from all those FRAUDULENT request to buy my un-expiring Bonus/Special weeks that I had earned…

Hotels

27 Feb, 2021

Cancelar membresía

Good morning Travel Smart Vacation VIP Club, our contract number is 714****. Edgar Uribe Mejia &;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; Maria Claudia Tamayo Rocha. We have said many times the reasons why we have requested cancellation of our membership but, it seems that…

Hotels

20 Feb, 2021

Requested cancelation

We don’t understand which service Travel Smart offer to their members. We have requested cancelation but they have not contacted us on this regard

Hotels

10 Feb, 2021

I have bought a membership from Travel Smart VIP Vacation S.a I haven’t use the membership and I want to cancel it. I have paid about 5000 USD and they still asking me to pay for something that I ha

I have bought a membership from Travel Smart VIP Vacation S.a I haven’t use the membership and I want to cancel it. I have paid about 5000 USD and they still asking me to pay for something that I haven’t used and I won’t use it. I just Want to Cancel and get back some…

Hotels