Same experience as everyone above. Look up their site on Etsy. 45 negative reviews all with the same issue. Completely responsive before purchasing after purchasing- stone cold silence. I was lucky to get a refund but it only came after 13 weeks of persistence and a threat to report them to the FBI cyber crime division. Most reviews on Etsy sound as if they never received their product and never received a refund. These guys are stealing consumers money and getting away with it. Etsy clos d their shop because of how many open cases they had against them and they twisted that into a beautiful lie on their website making it sound as if they closed their shop to focus on sales from their website. I think they intentionally abandoned their etsy shop and all of their paying customers because they knew there was very little recourse. I hope all who have experienced this treatment would blast negative reviews anywhere they can find to warn others to steer clear of the company!!! Still so mad at these people.