More Contact Info

Customer Service:

Australia

+6 138 373 8606

China, Consumer Service Hotline

+865 718 815 8198

China, Flying Pig Travel Service

+865 715 688 8688

China, Merchant Service Hotline

+865 718 815 7858

China, Taobao Movie

+865 718 815 7838

China, Taobao Small Merchants

+86 400 860 8608

China, Taobao Village Merchants

+86 400 826 0826

Hong Kong

+8 523 018 3610

International

+86 400 843 2288

Malaysia

+6 039 212 5564

Singapore

+653 163 3159

Taiwan

+88 627 705 4306

Company Address

Taobao.com

969 West Wen Yi Road Yu Hang District

Hangzhou,

China

Claimbo.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Taobao , or any of its subsidiaries or its affiliates. The use in this website and/or in related promotional print or video material of trademarked names and images is strictly for editorial and descriptive purposes.

Complaints & Reviews — Taobao

17 Mar, 2020

I cannot sign up using my phone number

Having been trying several times to sign up but I can’t

Online Shopping

16 Jan, 2020

To be more flexible in handling account issues especially put it i English and not Chinese

I was buying some goods on 1688 mobile apps using my taobao id which suddenly log me out due to clicking on a page written in Chinese while i was trying to drag translator on it to interpret the page in English

Online Shopping

10 Jan, 2020

Regarding of the transaction payment.

I have done the payment for my purchase and the money was successfully deducted from my bank account . But your side didnt receive my Payment

Online Shopping

8 Jan, 2020

My account is restricted

I cannot open my taobao account.

Online Shopping

20 Dec, 2019

Don’t buy cooking oil from taobao

I buy cooking oil on taobao but dealer is not responding after 4 days and he is not doing shipment. I text him several times but he doesn’t reply.

Online Shopping

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