Poor service, logistical problems
Very poor communication with customers. We bought the sofa delivered through the online store after 26 days. At the beginning, 5 to 10 working days were promised. When 10 working days approached, another 5 days were automatically added, then a week. In the final, the goods delivered to the relevant store, which must be taken out, no one gives when. Has come. In principle, the internal structure knows nothing about logistics when there is a delivery of goods. Reservations are, the situation in the country covid 19. The question arises whether the online store is in a medical institution when you can refer to the situation in the country. The customer is told about the frequency of transport and where the car is going. Although I, as a customer, do not care at all about how often logistics transport travels around Australia. Unfortunately, money for the sofa was demanded very quickly. This was the first and last time I was shopping at this store. And consultants reservations by phone as deputies, already worked out. But you already have to know it!
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