1800 Pack Rat

1800 Pack Rat
1800 Pack Rat
11640 Northpark Dr. Suite 200, Wake Forest, North Carolina, 27587
United States
Phone: (800) 722-5728
Web: https://www.1800packrat.com/

Category: Moving and Storage

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Complaints & Reviews — 1800 Pack Rat

Update by user Aug 14, 2021 Company fixed the issue and I have been provided with apology. My issue with 1-800-Pack Rat has been resolved. They compensated me $50/day for 6 days the POD was delivered late.. Original review posted by user Jul 15, 2021 We contracted with this company, and are regretting it. They lie. They… Read more➤

DO NOT USE THIS COMPANY!! Pay the extra money for another company and save yourself the headache. As I am writing this review I have been on hold for over an hour. They are trying to charge me an extrs $206.00 of which they did not speak of in the beginning. My…

They will not pick up my empty pods I had scheduled a pickup on a their calendar. On the day of pickup I get a call saying they wont be picking up the boxes and both are still in my driveway. I cannot get a return call back or speak to someone regarding a pickup. STSAY AWAY… Read more➤

Original review updated by user Mar 20, 2021 The employees were very professional and helpful. I had 5 units delivered and picked up and stored until a new home was ready. Then the same units delivered to new home, in perfect order. I cannot compliment the people with Pack Rat, Wilmington, NC enough. They were absolutely great… Read more➤

They unlawfully sold our unite. They kept making promises to get it back that turned out to be empty. We had to file for our stolen goods because they breached contract and we put so much money into the storage kept raising our rent. I cannot prove my identity because…

Update by user Feb 07, 2021 Company fixed the issue and I have been provided with partial refund. Pack Rat after two letters, refunded me the additional costs incurred from them missing my appointment!. Original review posted by user Aug 12, 2020 Packrat never showed up with my pod. They never called me back to resolve, and… Read more➤

1800 Pack Rat
11 Aug, 2020

1800 Pack Rat Useless guaranty

Supposed to be delivered 8-11-2020 just informed it wouldnt even be to the facility until tomorrow. Then they gave me a line of what I think is *** that there truck was I. The shop and depending on what time they get it back Thursday is going to determine if I get it on Thursday. Which if… Read more➤

My experience with Pack Rat’s extremely bad customer service We are planning a cross country move and wanted to use a 1-800-Pack-Rat container for moving some of the boxes and possessions conveniently. It was anything but convenient and turned into a nightmare fiasco….

I used them for storage my account was set up on auto draft now all of the sudden I need my box delivered to my new address nothing changed for my account but now they claim they cant run my card… i called a week before the bill was due updated my account with new phone number… Read more➤

Both times using packrat there have been issues with equipment, which caused scheduling difficulties and surprise charges. Latest is not picking up the empty pod for 4 days and now a surprise $75 charge. g

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