On 3/15/21 My wife and I were scheduled to fly from Orlando to Sacramento, connecting flight to Denver. We were informed of snow and staff shortage at Denver so we were asked if we would transfer to a connecting flight in Dallas, so we said ok. Well I paid extra for early boarding, which we didn't get...
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No response and I don’t expect 1 to tell you the truth,,,, no one there knows how to deal with a lie 1 of their own coworker’s told, apologizing does not fix the fact that Customer Care agent told me there was nothing that could be done,,,, hold your horses and watch,,,, I’ll lite up Facebook with...
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The guys who worked on 3/8/21 are arrogant pos. I’ve never seen such terrible customer service as I experienced that night. They talk to you like your garbage when they have to do any work. I wish my company would stop sending me there because I’m only gonna take so much. Without customers these clowns wouldn’t have...
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On Thursday, February 25, 2021, I was on board Flight #3514 ready to depart at 8:45 a.m. for my flight to Oakland, CA from Indianapolis, IN. I was traveling to visit my son, daughter-in-law and my grandson. I was masked-covered, sitting in my aisle seat and reading an opened newspaper in front of my face when a...
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Had an expiring credit that I couldn’t use on time because of the Pandemic. It was resolved by extending the date 1 1/2 yr w/o penalty at the suggestion of the SW rep. Very pleased! User’s recommendation: SWA will work with you!
service
A couple of days ago, my family and I had a hawk's nest. I liked the service. The waitress arrived immediately, despite the fact that the people's hall was quite a lot. We get the menus right away. Domajam kadas 10min. The waiter didn't even have to call, he himself came. Customers and meals were delivered within 15 minutes. The food was very famous. Well, what's up? I would definitely return with the whole family. And I would also recommend it to my friends and relatives. PS I advise managers, owners and everyone else not to get bogged down in comments written on the Internet. Everything is in order.
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