I have called customer service 4 times to order 1 pair of shoes. They do not have their stuff together. Ordered a pair online, then a week later told via email that the shoe is out of stock. When I went to make another order, it said it was not available online. How do you have an...
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Terrible customer experience. Takes forever to process returns. I bought a Living Social voucher, $30 for $60, to use for this company and now they will not let me use it at all. They basically stole $30 from me. I had to return my order 2x – the first time, because the items shipped did not look...
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Tried ordering shoes 3 different times, with live customer service, took my credit card number, waited a week, no shoes. checked my email.. no invoice or record of order. tried ordering again with debit, this time it showed the preauthorization, then it expired 5 days later.. called shoebacca, waited on hold for a half hour, then they...
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Do not buy this shoe; it is completely a waste of money and Shoebacca.com will not accept your shoes even though they have a 365 return policy. I could wear this DEER STAGS shoe pair only for couple of times in the last three weeks. The whole shoe sole came out one day. Luckily I had some...
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To make a long story short, there was a mix-up with UPS and my shoes were delivered to the wrong place – gone, never to be seen again. Customer service at Shoebacca will do absolutely nothing about it! They keep passing the buck to UPS (who also can’t/won’t do anything). At the end of the day, I...
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Lack of communication and level of responsibility
I ordered a car spare part, the package is coming from Poland, arrives quickly, within 3 days. I receive an e-mail that a package will be delivered to my home address on Wednesday from 1 pm to 2 pm. Of course, on Wednesday I am at work and not at home, I follow the e-mail instructions, I change the delivery date. I changed from Wednesday to Friday, everything is fine. Call the courier, Says that (either on Friday nothing will meet, maybe we can on Thursday). I reply that I am also at work on Thursday, but I will be responsible for having the package delivered to my work address on Thursday, because the package is needed. Thursday arrives, the package is not delivered, information that the package has been at the sorting center all day. Friday is coming, an email is coming,that the package will be delivered today to your work address (although I indicated that delivery is on Friday to your home address). In the end it turns out that I point to one, the courier says that you can't then offer another, in the end something completely different happens. iExpress certainly doesn't mean anything, but I will never use their services in my life. But the package is very necessary, inside spare parts worth 500eur and not some t-shirts or other unnecessary things. PS I called on kac, there I was offered to leave the parcel in the machine. And when I asked if there was any vending machine in Melbourne, I was told that only in the vicinity of the indicated address what is meeting is the work address and today is not on the way at all. Delivery, of course, only on Monday, as a result of which everything is delayed. But the girl kac was kind and responsive, didn't print on her that iExpress can't deliver 1 package because I understand she's not guilty.
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