Tried ordering shoes 3 different times, with live customer service, took my credit card number, waited a week, no shoes. checked my email.. no invoice or record of order. tried ordering again with debit, this time it showed the preauthorization, then it expired 5 days later.. called shoebacca, waited on hold for a half hour, then they said there was no record of my order. and my order was like $300. seemed like they were trying to NOT sell me shoes, so i gave up and ordered them from a different site. this is the worst website i ever ordered from, the prices were the lowest though, but if they don't ship your order what good is it?