1 Jan, 2018 → by ClaimboUser317145
Takes forever to process returns

1

Terrible customer experience. Takes forever to process returns. I bought a Living Social voucher, $30 for $60, to use for this company and now they will not let me use it at all. They basically stole $30 from me. I had to return my order 2x - the first time, because the items shipped did not look at all as pictured, second time, because they didn't fit. I got an email saying that I was limited to 2 returns with the voucher, even though there was no fine print ANYWHERE on the voucher beforehand to explain this. I then called to ask them about this, and they said sorry that's our policy. I said it's not a fair policy when you don't tell people about it at all beforehand, and they basically just took my money that I spent on my voucher, and I have nothing to show for it. TERRIBLE customer service.
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