More Contact Info

Toll-Free Number:

(888) 204-4019

Customer Service:

Cancel Items with Delivery

(800) 732-7747

Cancel Items with Store Pickup

(800) 349-4358

Computer Repair

(800) 877-8701

Craftsman Club

(800) 682-8691

Home Delivery

(800) 416-6031

Installation

(800) 497-4402

Product Installation Questions

(800) 463-7924

Repair

(800) 469-4663

Sears Credit Card

(800) 917-7700

Shop Your Way program

(800) 991-8708

Accesibility:

(800) 697-3277

Complaints/ Feedback:

(888) 311-2262

Online and Store Experience

Headquarters:

(847) 286-2500

Sales/ Reservations:

(888) 294-8444

Book a Repair Appointment

(888) 248-1585

Book a Repair Appointment

(800) 366-7278

Order Parts

(800) 252-1698

Parts And Part Orders

+1 787 287 3800

Parts And Part Orders

Other Info

+1 847 286 2500 +1 800 665 2127 (Sears Home Services) +1 866 850 0518 (New Orders) +1 877 550 9254 (Existing Orders)
3333 Beverly Road
Hoffman Estates , Illinois
United States – 60179

Company Address

Transform SR Holding Management LLC

3333 Beverly Road

Hoffman Estates,

United States

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Complaints & Reviews — Sears

15 Jul, 2021

Check on my purchase

Why is it taking so long for me to receive my order it was April 29 when I purchased it they keep telling me every week next week

Department Stores

13 Jul, 2021

Reimbursement of $150.47 for rental of refrigerator

December 2020 – Placed a call to Sears Protection Agreement for repair of my Samsung refrigerator as it was not cooling properly and my food was spoiling. Jan 14 2021 – Repair technician came to my house for service call. He said Samsung refrigerators don’t generally need the dust blown out from the back but he will... Read more ➤

Department Stores

13 Jul, 2021

Canceled order issue

Part of cancelled order was refunded and it still got delivered to wrong address. Still looking for refund on other item cancelled. Its been a nightmare! I will never order from sears again! User’s recommendation: Don’t buy online.

Department Stores

13 Jul, 2021

Getting the run around

Update by user Jul 14, 2021 Not very well. I’m still getting the run around Original review posted by user Jul 13, 2021 I purchased an extended warranty on appliances. My refrigerator has not been working since early April. Parts have been ordered but not all have arrived. Getting a new refrigerator, per my extended warranty, seems... Read more ➤

Department Stores

13 Jul, 2021

Not fulfilling their contract agreement

I called in to have my Lawnmower repaired.. it took 2 months for a repairman to come to my home.. He didn’t have the parts on the truck to repair the machine, so ordered the parts and rescheduled me .. The parts have been here for 2 months, but Sears keeps rescheduling, the repair appointment, saying they... Read more ➤

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Poor service / fraud

I would like to draw attention to Statoil's disordered car wash system, One moment the car wash check was valid for a month, then after a week, it was again a month, then two weeks! Customers are not informed. If there is a change in these terms, it would only be normal if more information were also available or the seller was aware. For a specific example, I bought a detergent check 2.06 with the idea that it will still be valid for two weeks, but than that, I went to wash the car 10.06 and I am told that the coupon is not valid because As of now, he has only been working for one week. I contacted the manager of the given filling station, who did not reject in a kind vote, we need to learn to read... where then our service culture. I'm exactly a customer of this gas station and now it's clear I won't leave my money there.