Customer service does little to nothing. They just escalate the concern. No call back as promised. No status update on their automated system. User’s recommendation: Get a repair service that cares about customers.
3 weeks ago ice started forming under cube bin and would not dispense. researched and found could be flap. Last week display showed ERR F1. Researched again and said could be some fan which could damage computer board. Tech came yesterday. Well it was Duct Assembly (fan?) Bad news part is no longer available anywhere in world....
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I called Sears service for appt for fridge that was not cooling well. The first available was 3 weeks out on 7/14/21. I hoped that the fridge would not completely stop working as a didn’t want to buy a new fridge as this one was under 5 years old and I paid 2600.00 when new. Tech assessed...
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Wrote Sears to see if their mechanic’s tool boxes are replaceable. Did not receive, even, a courtesy response. I guess it was alright for me to purchase the product new but not when it comes down to backing what you sell. User’s recommendation: Good luck hearing from Sears if you write an inquiry.
May 3 , 2021 ordered the refrigerator and it was supposed to de delivered on May 8, 2021 May 8, 17, 18, 29, cancelled . June 11, cancelled July 7 ,9,10, 31 cancelled . August 11 already cancelled New date : August 16, 2021 Every time i call, the tech will tell me Miss…
Poor service / fraud
I would like to draw attention to Statoil's disordered car wash system, One moment the car wash check was valid for a month, then after a week, it was again a month, then two weeks! Customers are not informed. If there is a change in these terms, it would only be normal if more information were also available or the seller was aware. For a specific example, I bought a detergent check 2.06 with the idea that it will still be valid for two weeks, but than that, I went to wash the car 10.06 and I am told that the coupon is not valid because As of now, he has only been working for one week. I contacted the manager of the given filling station, who did not reject in a kind vote, we need to learn to read... where then our service culture. I'm exactly a customer of this gas station and now it's clear I won't leave my money there.
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