More Contact Info

Toll-Free Number:

(888) 873-3829

Customer Service:

(800) 366-7278

General Info:

(870) 953-2034

Headquarters:

(800) 252-1698

Other Info

Other Info (opening hours):

Hours:

Service Hours:

Monday – Friday: 8:30am – 7:30pm

Saturday: 8:30am – 7:30pm

Sunday: 9:30am – 7:00pm

Sales Hours:

Monday – Friday: 7:00am – 9:00pm

Sunday: 8:00am – 8:00pm

Company Address

Sears PartsDirect

119 W Naylor Mill Rd 13

Salisbury,

United States

Claimbo.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Sears Parts Direct , or any of its subsidiaries or its affiliates. The use in this website and/or in related promotional print or video material of trademarked names and images is strictly for editorial and descriptive purposes.

Complaints & Reviews — Sears Parts Direct

5 Mar, 2019

They are SHADY!!

1-Ordered part (paid for part immediately) 2-Day before delivery of part,received email says part on back-order (not when I ordered part one week prior, day before delivery) 3-Called 3 times to cancel order (call center in Philippines that could not understand my request nor would transfer me to US..”just keep calling back you should eventually reach someone... Read more➤

Equipment

7 Feb, 2019

Advertises OEM Brand New parts but delivers USED Damaged parts instead.

I purchased a machine control board for a Maytag Neptune laundry center. The advertised part was NEW OEM. I even confirmed with the chat representative as the part was about double in price ($225) for what I could purchase on E-bay or from any of the major appliance…

Equipment

31 Jan, 2019

I have a problem to be credited… Order no K273193….merchandise return by UPS on jan 14 2019 and received at your office Jan 17 2019… last chat with TYLER he confirm that $64.66 will be credit

waiting for credit on return merchandise order K273193 $64.66 I NEED YOUR HELP Aurel

Equipment

28 Jan, 2019

Tried to cancel a backordered part

Contacted them 5 times over past week to cancel an order in regards to a backordered part. Keep getting the runaround on when it will be cancelled and a refund issued. Script reading staff keeps telling me part is coming but yet i have emails stating its still on backorder with no anticipated ship date. I decided... Read more➤

Equipment

21 Jan, 2019

Never again will we buy thru Sears

When ordering a simple door latch for a front loading washer, the website said it was an in stock item. After 3 weeks of waiting, customer service declared it was on back order. Close the parts division or sell it to a company that will get the job done correctly!!

Equipment

Most Reviewed

19 Aug, 2019

"Hassle free"

⤷ Helpling Singapore | 35 reviews

27 Jun, 2021

"Property I am complaining"

⤷ Kampgrounds Of America [KOA] | 20 reviews

17 Oct, 2020

"I canceled my subscription a month ago I sent several text messages that I did NOT want to resubscribe and I was charged $14.99 again I want you to refund my money back into my account!"