I ordered 3 items for my weed eater, but only received 2 of the items. When I called, they asked me which part it was, and told me and I quote “It’s only a $5 part, it will cost them more to track this issue down, and I should forget about it”. Great customer service and $5...
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Terrible company and terrible customer service. I ordered a part on line that showed in stock and received an email a week later telling me the part was on back order. I went ahead and found the part elsewhere, then called Sears Pars Direct back to cancel the order. They said it would take 2-3 days to...
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I ordered gas lines and filter for my weed blower. They sent 2 parts one gas line and filter. Filter came first then next day gas line came. The other gas line is thicker which they say was shipped with the filter. Filter was only thing that came. I called told them then they hung up said...
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Today I received a bolt that goes thru the center of pull behind lawn vacuum chipper propeller.. I ordered both Items 2 months ago. I received the wrong bolt today. I was told not to ship wrong bolt back. The agent said that I would be charged for new bolt and would receive it on 10 June...
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I was trying to find a part for my riding lawn mower and after 3 tries with parts direct I finally went to the manufacturer and got the right part. Sears kept coming up with the wrong part number and I had to cancel the order 2 times. I ordered the part through Amazon using their part...
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