More Contact Info

Customer Service:

(847) 286-7000

(847) 286-2500

Customer Service Number:

(620) 331-1818

Other Info

Other Info (opening hours):

Hours:
Monday 8:30 am – 6:00 pm
Tuesday-Friday 8:00 am – 6:00 pm
Saturday: 8:00 am – 5:00 pm
Sunday 12:00 pm – 5:00 pm

Headoffice:
5500 Trillium Blvd, Suite 501,
Hoffman Estates, IL 60179, USA

Company Address

Sears Hometown and Outlet Stores, Inc

300 PENN ST

Independence,

United States

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Complaints & Reviews — Sears Hometown And Outlet Stores

6 Oct, 2020

Refrigerator not operating

Bought a refrigerator a year ago the ice maker quit working

Appliances and Electronics

5 Oct, 2020

Cancellation of online freezer order #90529****

I purchased a freezer online on 5/6/2020 and after having multiple delays in shipment I canceled my order on 9/16/2020. After waiting for my refund which I didnot get, I called again on 9/23/2020. Canceled it again after being told my first cancellation did not go through correctly. Case ID#6136****. Was told I needed to wait until... Read more➤

Appliances and Electronics

6 Jul, 2020

No response to fix problem after multiple phone calls starting April 21, 2020

My purchase was delivered to the wrong address. The online purchase took place March , 2020. The amount was $664.98. It took three weeks to discover where the items were delivered. They went to a Home Store in a different State. The manager confirmed that the items were at her store. I asked that the items be... Read more➤

Appliances and Electronics

24 Nov, 2019

Do not use lease option to buy

We purchased washing machine on sale, lease total 659.98. We fulfilled lease for buy purchase only to find payments continuously being removed. Tried calling only to get told i will have to pay amother 450.00 dollars. Not what we where told in store. It was clear we were buying not leasing. Im not going to pay extra.... Read more➤

Appliances and Electronics

18 Feb, 2019

Please make product easier to open

I bought this blower vac about 2 years ago. I noticed the on/off switch was difficult to switch on/off. No problem as it still worked. Recently it broke. I tried to open it and look at the switch contacts. It was very hard to open, so I took it to a local lawn mower repair shop. the... Read more➤

Appliances and Electronics