Complaints & Reviews — Roblox

Unsatisfactory quality of services, termination of contract

In June 2020, Pty. Optus entered into an agreement on subscribing to the economic package Helio VTV - television channels. Installation location Melbourne center. It was not possible to watch TV because it twitched, slowed down, at times it didn't show at all, the quality was completely missed! We decided to give up. In October 2020, we performed all actions to terminate the agreement at the Melbourne Mall Optus customer service center. Until the end of 2020, we paid a subscription fee for television that we do not use. When I called a customer service specialist and asked, they said it needed to pay the subscription fee by the end of the year, it's like a penalty. I agreed because I understand that there must be a penalty for something. But upon receipt of the current invoice at the end of January 2019,I found that I was also fined € 54 plus VAT. Why if I pay a subscription fee for a service I didn't receive by the end of the year! It turns out that regardless of when the contract is terminated you have to pay "n" months subscription fee and then you still have to pay the penalty. Isn't that greasy? But I could pay the penalty right and everything! But no, it is not so easy to fire a customer. Be careful before concluding agreements with Pty. Optus! Then you want to get rid of it and you won't! Sincerely,