Booked reservations in Austin & San Antonio Tx. Basically was told it did not matter that a crisis (Covid 19) was taking place no refunds are available. I asked the receptionist that "I basically donated money to your company. She replied yes that their are no exceptions despite what is going on in the world." I asked...
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I have spoken to reservation counter numerous of time about my refund due to the Coronavirus. They have told me my refund will be in my account within 48 hours since March 11, 2020 to present which to is now March 31 2020. I spoke to the supervisor Marriott ask well on March 31, 2020 He stayed...
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I booked through this company believing that they were the reservation of the hotel itself. The hotel is closed and they are still charging me one night’s accommodation as a booking fee because of the cancellation. I will never use this company again. Please share this with everyone you know who makes hotel reservations. User’s recommendation: Don’t...
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We had made a reservation for a one day stay at The Hyatt Place in Ft. Worth Tx but cancelled in a matter of minutes due to our event cancellation due to the corona virus. I called the number listed and was put on hold for over 25 minutes. I was told I needed to get the...
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Attempting to cancel a reservation, I have never had a more non-intelligible, more difficult experience in my life than working with this company it should not be in business. Whatever you do do not use
Poor service
Today we were at the a7 pizzeria to order pizza to take away. Said it will be ready in 10-15 minutes. We sat at the table, 40 minutes passed. No news from the pizza. We have to ask, say that it has been ready for a long time. I asked why I was not warned, to which we receive an answer that we have to follow ourselves. But how do I know this pizza is mine, not someone else's, because there were other customers? The salesman saw that we sat and waited, but could not arrive? There is no order number on the check, and there is no box to know when to pick up, nor was a timer given! So the question is, can the customer know that his order is ready?
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