Update by user Mar 17, 2020 Gave a refund after 5 days. Update by user Mar 17, 2020 I am ecstatic to report we have received a refund. After finding out we had actually booked through Reservation Counter and not directly through the Hampton Inn and reading all the bad reviews on other sites about this company...
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This is a third party and not associated with the hotel I was trying to reserve a room with. The person was very difficult to understand. They took my information and charged my card but I couldnt confirm my reservation. Their English was so poor that they misspelled my name. So I was charged and didnt have...
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Booked 3 nights for 621.92 – when we checked out, the hotel provided a receipt with a total of 471.18. So someone got 150.00 for nothing. Not sure who that someone was but I’ll give you one guess. The best they (Reservation Counter) could tell me was that the Hotel should not have provided me with a...
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I made a reservation through Reservation Counter for 2 nights at Hotel Zoso in Palm Springs. The rate that I paid included a “Taxes and Fees” charge of $74.67 for both nights. I was told at the time of booking that this charge covered the resort fees and I would only be billed for local taxes by...
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Husband thought he was dealing directly with Holiday Inn Reservation Counter. It is not clear. To even change your reservation within 30 minutes after booking from two nights to one it is a full charge for both nights. We called immediately to remedy this situation and they would not do anything to accommodate. Not customer friendly. A...
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Poor service
Today we were at the a7 pizzeria to order pizza to take away. Said it will be ready in 10-15 minutes. We sat at the table, 40 minutes passed. No news from the pizza. We have to ask, say that it has been ready for a long time. I asked why I was not warned, to which we receive an answer that we have to follow ourselves. But how do I know this pizza is mine, not someone else's, because there were other customers? The salesman saw that we sat and waited, but could not arrive? There is no order number on the check, and there is no box to know when to pick up, nor was a timer given! So the question is, can the customer know that his order is ready?
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