Toll-Free Number:

(800) 333-0991

Customer Service:

Español

(877) 733-7244

(800) 733-7663

Other Info

+1 800 733 7663 (English) +1 877 733 7244 (Español)
Red Roof Guest Relations, 2071 N. Bechtle Ave. Box 226
Springfield , Kentucky
United States – 45504

Company Address

Red Roof Guest Relations

2071 N. Bechtle Ave.

Springfield,

United States

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Complaints & Reviews — Red Roof Inn

2 Sep, 2021

I was told about getting a refund for 1 night on 8/18/2021 still haven’t receive it yet.

I’ve booked a room for 2 nights and 1 day. Had to cut it short. I booked it for august 6 through august 8. On August the 7 I was waken by a bug crawling on my face and went to the bathroom and saw a family of roaches on the floor and tub. I quickly got... Read more ➤

Hotels

1 Sep, 2021

Sanitary condition of bed

So I check in this room at 5 am as I got to town late and had to check out by 11am which was fine. However after my companion got a bite on his back from bed we started looking to see if they had bed bug and what we found was disgusting as there was blood... Read more ➤

Hotels

1 Sep, 2021

Wrongly kept deposit

They kept my 100 dollar deposit with a false accusation that the room had been smoked in. I immediately reached out to the Manager Tony Wilhelm and was again told that the room had been smoked in and that no refund was due. Guest relations did not help whatsoever as well. After looking at the reviews and... Read more ➤

Hotels

31 Aug, 2021

Chicago Ohare/Arlington Hts

REDI CARD # [protected], Barbara Massey, checked into Arlington Heights Inn and when we opened the room, it was filthy, bed not made and a “used condom” on the floor!!! Are you F…ing kidding me, I almost threw up! Photo attached, then the next room they gave us had filty floors, gross refrigerator with spilled food items... Read more ➤

Hotels

30 Aug, 2021

Deceiving webpage room picture and safety issues!

On August 2, 2021, my family and I have stayed before at the Red Roof Inn at 2405 West Hundred Road Chester, VA 23831. We enjoyed the Chester location, a beautiful hotel, and a great room! However, I made a reservation for a room at the Red Roof Inn located at 2204 Airport Blvd, West Columbia South... Read more ➤

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A small company came to eat, I was one of the first to order, I didn't receive an order in 40 minutes, I had to be reminded of myself at least 3 times. The staff doesn't know what they're bringing to the table, because when they asked, they answered - I don't know, the impression is simply devastating, thank you.