I was able to talk with a phone operator who was understanding and efficient. She rescheduled the delivery and marked on the slip more information so they get the right house in the future. Thank you. User’s recommendation: Customer service was excellent but it was a long hold/wait time.
Update by user Aug 03, 2021 Order was reissued and a discount was provided.. Original review posted by user Jul 30, 2021 My order and confirmation is 7/30/21. It was never delivered. Customer service is none existent and when I finally found a number I was looped around a recorded machine until I was finally told it...
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I left 4- 5 gal of empty bottle outside the door and put a note to leave 4- Gals water but they left us with 3 instead.
I spoke with customer service on 7/21, the representative ensured that I would receive my delivery on the 22nd and not be charged since my original date was 7/19, then 7/20, then 7/21 without notice. However, I was still billed the total for the delivery. The representative stated that he made note that the delivery would be...
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Twice i have been sent a delivery date. Twice I have made sure all 4 of my bottles are ready at the door to be picked up. Twice, the delivery has not been bade. TWICE I am with out water and with out a delivery date. Refund me or cancel my subscription. Ive had it. User’s recommendation:...
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