More Contact Info

Toll-Free Number:

(866) 472-9226

Customer Service:

Gift Cards

(855) 327-7130

Warranty and Spare Parts Information

(800) 343-5594

Legal:

(513) 765-4321

Other Info

Other Info (opening hours):

Hours:Monday – Friday: 10:00am – 7:00pm

Saturday – Sunday: 9:00am – 7:00pm

Company Address

Luxottica of America Inc.

4000 Luxottica Place

Mason,

United States

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Complaints & Reviews — Ray Ban

24 Mar, 2021

Can’t get replacement parts

I had to get special post from Ray-Ban for replacement lenses from Luxottica site after 1 1/2 hours of frustration! The order was lost by UPS with claim number sent to Luxottica. I was on their site for 2 hours and their chat line for 1/2 hour,it dissolved while making my inquiry not letting me back in.... Read more ➤

Jewelry and Accessories

23 Mar, 2021

Want my glass lens fixed and to see if it was under warranty

My glasses were just purchased at Ross and store would return them because I took off the sticker off the arm. I did have the receipt! I want to fix or replace them.

Jewelry and Accessories

9 Mar, 2021

Service request claim submitted 5 months ago, unable to get in contact with company.

I purchased a pair of Ray-Ban sunglasses a couple of years ago. The sunglasses have loosened up over time. I get them tightened here and there, but they only last maybe a couple of days until they are stretched out again. I submitted a service request back in October to hopefully have them repaired by Ray-Ban. Their... Read more ➤

Jewelry and Accessories

27 Feb, 2021

Sunglasses that were supposed to be matching and included in this order we are broke in the process of making them I receive my glasses I believe it was Monday or Tuesday this week wouldn’t you think

I wish to place a formal complaint as I ordered reading glasses driving glasses along with sunglasses sunglasses were broke I got my reading glasses earlier in the week wouldn’t you rush out that Sunglass order to complete it please give me a call b

Jewelry and Accessories

17 Feb, 2021

In Dear maryam rezvanian, PayPal Details about your shipment Transaction ID : 0NF256264L617**** LINGQIU LI added shipping details.

I haven’t received any information about where is my product when can u get the sunglasses I paid on 2/02/21 now is almost one month and I try to contact to found out no answer User’s recommendation: What should I do???

Jewelry and Accessories