Please do not use these people. We had a simple boiler pressure issue with new boiler that was recently installed. The man arrived late and alarm bells rang when he didn’t want us to see what he was doing. He quoted a ridiculous price for replacement of a part that he said he was going to fix...
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Do not use . Business base in Scotland with call out center of Dummies — Louse … all bonkers. They overcharge the clients double to make sure they are making 2/3 for them self and 1/3 for the subcontracting plumber working for them. Very un professional way to do…
We had them attend a broken boiler. I was told they would be at mine within 2 hours, 4.5 hours later they turned up. They quickly told us the boiler needed to be replaced. We bit the bullet and we keen to just get it fixed and have the hot water back on. The new boiler took...
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I was suppose to have an engineering visit between 4-6pm, however I get a phone call at 7:30pm by the engineer saying that he won’t be coming and that what do I expect from cheap business. He even had the courage to say “I’ll let you go you can have a winge with the office tomorrow”!!! Disgusted...
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We agreed to have a new boiler installed with a few bells and whistles for £680. We paid the first half, £340. The engineer, who came out the day prior (£89) didn’t show up and emailed 2 hours after he was due to say that he couldn’t make it for another 2 hours (so, 4…
Terrible non-communication, lost shipment
The shipment was delivered on January 20 without prior call. Three times we were promised to bring the shipment without telling what time and we sat and waited all day. We have tried to call many times, but it is not possible to call any Itella phone number. We went to the warehouse ourselves, told the warehouse that the shipment was lost.
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