More Contact Info

Toll-Free Number:

(877) 303-3134

Customer Service:

Returns and Cancellation

(480) 923-9630

Media:

(877) 303-3135 ext 160

(480) 542-9449 ext 1304

Other Info

Other Info (opening hours):

Hours:

Daily: 6:00 am – 8:00 pm (PT)

Company Address

Danson’s US LLC

3411 N. 5th Ave, Suite 500

Phoenix,

United States

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Complaints & Reviews — Pit Boss

4 Aug, 2021

Smoker quit again

3rd time calling them I’m out money for meat and the smoker I don’t recommend these pellet smokers to any one They are not good smokers

Kitchen and Cooking

3 Aug, 2021

Questions about parts

Service was top notch. Parts are covered under warranty without question. Everything can fail but when a company stands behind a product and makes it right all is good. Thanks

Kitchen and Cooking

3 Aug, 2021

Product Registration

I called in to register my new Pit Boss Laredo, I have No complaint. Great service from Pit Boss.Highly recommended. User’s recommendation: Highly recommended. Good customer service.

Kitchen and Cooking

3 Aug, 2021

Pellet smoker not holding temp

When I use my pellet smoker I cannot smoke anything at 200 or even 225 degrees. smoker is consistently 50+ degrees off and will not maintain temperature with in reason. I have pictures and videos

Kitchen and Cooking

2 Aug, 2021

Tabletop grill

I have only used this smoker maybe 4 times and today I was smoking a whole chicken and my pellet tray caught on fire and damaged my unit. I did some research and I guess this is a common problem. If mine just a defect or is this something that happens with all your smokers. It was... Read more ➤

Kitchen and Cooking