Complaints & Reviews — NewTradingWay

Fraud, poor service

After the death of a distant relative, in order to disable the ordered service, I sent to [hide] @tet.org e- mail with a death certificate (the deceased was a pensioner and the service was reimbursed by mail) and a request to unsubscribe, a reply letter with sympathy and confirmation that the service will be closed on 15. 01. 2020, only devices must be sent via FedEx parcel post, code will be sent within 6 days. I waited these six days - the code did not come. A month later, I sent another e-mail asking me to send the door code to the FedEx parcel terminal to send the devices, as well as confirmation that the service has been disabled. A reply e-mail arrived, quoting "confirm that the services that were registered for the subscriber were disabled on 15. 01. 2020. The equipment transfer code will be sent to your e-mail this day. " The code was not sent during the day. One week after the second reply e-mail to the deceased's last place of residence, the latter received an invoice for the month of February for the deceased's subscribed service, as well as an invoice for late payment. A tet service center was called, where after a heated mutual discussion, the problem was finally (hopefully) resolved. Sarcastic wants to say "thank you"tet for operational work and for trying to steal money from the relatives of the deceased.