Two years ago I rented a saxophone from the Music & Arts store. It was a 46.92$ monthly rental of a Jupter CES-760. We returned the instrument on 12/28/18. Our store credit was 410$ toward another purchase. Upon renting the instrument we asked question to be sure we…
On Dec 3, 2018, my husband and I went into the Hagerstown, MD store to buy a yamaha soprano sax for our son for Christmas. The sales guy did a credit check and said that everything was great and he would get it from another store. We waited a week without hearing from anyone and called back...
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I Ordered a part and waiting a month. Worst customer service I ever had to deal with ever. I should have just ordered it on Amazon..2 days. My bad decision. This is why the internet is putting so many stores out of business. Thank you My .2 cents.
On Sunday (12/2), I ordered a clarinet B flat lyre and folio for my son. Because he needs it for a parade this Saturday, I paid extra for 2 day shipping. On Wednesday, the folio came but not the lyre. This morning (Thursday), I called to find out what happened. The person I spoke to said that...
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I have rented an instrument from them before, they double checked and triple checked my card number for direct monthly withdrawals, so when I was under impression that it’s all good. After two months I get note from their collection department that they need a payment…
