Haven’t heard back about resolution.
I ordered online, a drum set( Alesis) from Music and Arts for my son. I opted for at home delivery. I got the set after 12 days , with 3 of its accessories missing. I tried to talk to the customer support. They first told me that they will replace the set. I kept following up. After...
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I’m a guitar player and someone bought me a gift card to this place because they had a store close to their house. Went online to use the gift cert for some strings. Upon checkout, there was no option to pay with a GC so I called the 800 number listed on the website. After over 10...
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Update by user Sep 19, 2019 They finally refunded our money. Original review posted by user Aug 20, 2019 We purchased a piccolo that was right at $1,000 but it was defective so we sent it back to exchange. It’s been months and it’s still on back order. We cancelled the order a 2-3 weeks ago and...
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Renting an alto sax from the new Orchard Park, NY location has been a headache from day 1! I returned it over a month ago, yet my bank account was automatically debited for another months rental, over a month AFTER I returned the horn! Customer service has the audacity…
