Mr. Cooper is even worse than Chase bank and that is stating a lot. I made a large payment to my principle balance with all the supporting documentation and they cashed the check, but did not apply it to my loan. They are keeping my money and stated they sent it out on 5/21/2020. I received a...
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My bank got hacked and closed. I paid with my new bank account in time. They still charged me a late fee and telling me there is no way to waive fee unless it is their fault, even if my bank account is hacked. User’s recommendation: Stay away.
They lied to me from the start Promised me a rate of 2.75 for 30 year refinance Ended up at 3.875 I was locked in which means nothing Everytime I called took about 3 days to get back to me They canceled me and never told me Won,t return my calls All Transactions | Payment Activity Pending...
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The Libor rate has steadily decreased and yet my mortgage has not reflected that decrease as it did during the last Libor decrease. Multiple communications with the lender indicates that they are clueless or prevaricators… In addition, the amounts on my statement have mysteriously flipped between the interest and balance payments. User’s recommendation: If you find your...
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Charging $14.00 for automated payment since their web site is down.. DURING PANDEMIC User’s recommendation: Don’t do it.
