Original review updated by user Aug 08, 2021 Stayed at Moon Palace Nizuc (Cancun) a while back and had one of the worst experiences ever! While using the room Jacuzzi, had raw sewage all over my skin. Area smelled of sewage but didn’t think it would be in my room! Reported the event to front desk and...
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We where guests with Thomas Cook for 2 weeks in May 2015 and attended one of Moon Palace sales presentations where numerous agents tried to sell us membership. We explained that being from the UK we would not be regular visitors to Mexico but where looking to price/return to the Moon Palace the following year and would...
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Stood in line for 1 hour to be booked in wrong location,moved to sunrise, moved to grand (packed 3X) Was supposed to be at Hard Rock Cafe. Did not honor RCI credits, pool was over cholorinated, causing a Dr vist at 80.00 needed injections, had to stay out of pools and sun. Moon Palace indicated they had...
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We purchased a Palace Premeir membership at Moon Palace last year in June. We have tried to use the membership twice since then a had problems both times. The first time we tried to book a vacation it was for 4 days and we were not alllowed to use the membership it is for weeks only. I...
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