We purchased a Palace Premeir membership at Moon Palace last year in June. We have tried to use the membership twice since then a had problems both times. The first time we tried to book a vacation it was for 4 days and we were not alllowed to use the membership it is for weeks only. I tried to book through palace resorts without using the membership and when calling sometimes the phone would just ring and ring other times when I reached someone and they would tell me to book online and the prices through them was more then any other travel site. The second time we booked the week and brought 2 other families with us. When we purchased the membership they told us we could use the $1500 credit to upgrade our room to a family suite for $700 in credit. When we booked we were also told we could do this as long as available. I checked 4 days before we left and was told once again no problem. When we got to Moon Palace we were told that we could not upgrade to family suite using credits. That it was never an option and that if we wanted a family suite we would have to pay $700 cash. She said no one could have told us this and if we didnt like we could leave but they would not be refunding our money for our stay for up to 14 business days.