More Contact Info

Toll-Free Number:

(800) 489-1581

Customer Service:

(706) 327-5622

(706) 256-3900

(866) 475-5180

Fax:

+1 706-660-8022

Other Info

Other Info (opening hours):

Additional Fax Number:

+1 (706) 327 5632

Company Address

Masterbuilt Mfg., Inc

1 Masterbuilt Ct

Columbus,

United States

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Complaints & Reviews — Masterbuilt

19 Aug, 2021

No phone assistance

I need a part for my smoker but, the ONLINE site does not provide the part for my model number. I need a new control panel for model #2007****

Appliances and Electronics

17 Aug, 2021

Customer Service talks in cirlces

Bought the Masterbuilt 1050 less than a year ago and have had nothing but issues with the grill shutting down while I am smoking. The probes are 20 degrees off. Requested a refund since the part I need is on backorder. This has been on backorder for 6 weeks as I write this User’s recommendation: Would never... Read more ➤

Appliances and Electronics

16 Aug, 2021

Need a question asked

I didn’t like my response to read the manual….the manual can’t answer a question if I talk to someone….this needs to be solved….I believe we need live customer service….I’m not a happy camper with Masterbuilt customers service…..

Appliances and Electronics 1 Comment

15 Aug, 2021

Grill worked two days.

My grill worked to smoke a pork shoulder and never worked right after. Customer service sent new a temperature probe that did not fix the problem. Now they have me running diagnostics tests. With no instructions or a resolution to date four months after purchasing. Customer service is email only. User’s recommendation: Don’t but Masterbuilt or Kamado... Read more ➤

Appliances and Electronics

13 Aug, 2021