I ordered a tray that arrived completely split and broken. I sent photos but never heard back. Finally I called customer service and a woman answered and immediately started arguing with me. She was so rude and disrespectful that my jaw dropped while listening to her!! She kept insisting she had been working there for 15 years....
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I just received a bag I ordered from Mark & Graham and it came with the WRONG monogram color. I requested GOLD ARIEL and it came with BLACK monogramming. Also, the monogram was placed in an extremely ODD place on the bag, and not at all what is pictured in the website photos! Also, I have to...
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I’d been having trouble using the website attempting to make a purchase, and I have sent a myriad of emails to customer service that go unanswered. Their telephone lines keep you on hold for hours with no answer. They don’t exist. They don’t seek to help at all, or do anything really. This has been the most...
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There is no customer service for this company so if you need assistance you won’t get any. I am currently sending my fifth unanswered email and when you try and call you are placed on a never ending hold. Also I ordered and item and it said the estimated delivery date was a week or so from...
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I ordered a monogrammed ice bucket for my mother for XMas. It was a 3 initial monogram. I placed the order online the second week of Dec. The ice bucket arrived with a 2 initial monogram. I called to send it back ad they reordered it for me after about 15 minutes on…
