More Contact Info

Toll-Free Number:

(800) 289-6229

Customer Service:

Credit

(888) 257-6757

Credit

(513) 398-5221

Furniture and Mattress

(888) 822-6229

International

(513) 573-7912

Logistics And Operations

(201) 863-3250

Systems And Technology

(678) 474-2000

Wedding and Gift Registry

(800) 568-8865

(212) 494-3000

(513) 579-7000

Investors/ Franchasing:

(212) 494-1621

Investor Relations

(866) 337-3311

Transfer Agent

Legal:

(888) 529-2254

Sales/ Reservations:

(800) 456-2297

Furniture

(800) 622-9233

Mattress

(877) 622-9722

Other Info

Other Info (opening hours):

Mailing Address

PO Box 8113,

Mason, Ohio 45040

Privacy Inquiries

P.O. Box 8215,

Mason, OH 45040

13th Floor, 151 West 34th Street,

New York, NY 10001

Locations:

San Francisco

170 Ofarrell St,

San Francisco, CA 94102

Cincinnati

7 West Seventh Street,

Cincinnati, OH 45202

Chicago

111 N State St,

Chicago, IL 60602

Company Address

Macys.com, LLC

151 West 34th Street

New York,

United States

Claimbo.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Macys , or any of its subsidiaries or its affiliates. The use in this website and/or in related promotional print or video material of trademarked names and images is strictly for editorial and descriptive purposes.

Complaints & Reviews — Macys

6 May, 2021

Ups alert delivered I never received the package delivered alert came check camera package never received

The customer service agent very nice listing to me vent about the poor delivery service the many lost stolen people getting paid to steal such as Usps delivery company its a shame

Supermarkets and Malls

4 May, 2021

Horrible customer service and website

Update by user May 04, 2021 3 contacts, no resolution Original review posted by user May 04, 2021 I tried to call Macy’s customer service (account help) and I get people I cannot understand a word they are saying, when I email through their website, their ‘secure’ system makes it almost impossible to see the reply, plus... Read more ➤

Supermarkets and Malls

3 May, 2021

To place an order

I was on the site trying to place a order from last night but the site is down. So I was just calling customer care to see if I could place it over the phone but no answer.

Supermarkets and Malls

28 Apr, 2021

Bed Delivery

I had to buy a bed while I was waiting for Macy’s to deliver my bed. It was supposed to be delivered on the 21st of the month so I sold my old bed that day. Later that day Macy’s postponed the delivery to the 28th so I had to buy something to sleep on. Good thing... Read more ➤

Supermarkets and Malls

26 Apr, 2021