I received a broken shipment (order #[protected]) on 6/2/18. I called and was told to email a pic. Since then I was told the refund was approved on 6/11/18. I was to wait an add'l 14-21 business days plus another 3-5 business days to post to my bank account. That never happened and they opened a new ticket #528214 on 7/23/18. Now the process begins again with 14-21 business days. This is absurd. I ordered and paid in good faith. A company as large as yours should know how to ship fragile purchases without breakage. At this point I should get the refund and an unbroken order. I am a very unhappy and soon to be disgruntled ex-customer.