On may 1st I placed an order and was informed it would be delivered "on or before May 14th". By May 13th the order had not even shipped yet. I contacted Loft and received an automated email stating to add another week to the delivery estimates due to Covid. By the end of May I had yet...
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I have a merchandise store credit card #[protected] [protected] 4 in amount of $31.10. When I tried to use this card in store it did not work and sales person at the register told me to call customer service – phone number on the back of the card. I called customer service and I realized that customer...
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I have had a Loft account for many years and every month I pay my bill in full. Last month I was one day late and the payment and late fee showed up on my next statement. I called to request the late fee to come off and they told me they had taken a late fee...
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Comenity provides very poor service. I love Ann Taylor Loft and am a devoted customer, however I have cancelled my credit card and forgone my rewards points because of the poor credit card service. I am extremely busy professional working mother. I believe this one of the demographics they market their products to. All other credit cards...
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I have been a long time customer and a big fan of Ann Taylor, until they screwed up everything. Since I was a client they gave me a coupon with a 50% discount. So I ordered some items and applied my coupon code. Later I received a confirmation email saying everythig went well and they charged $350...
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Damage
Order delivery from Australia to Germany for Chicco Baby Walker. Sender - my mother, recipient - I. Upon acceptance of the goods, the courier was asked to note that weights would not be stacked. Obviously this is not possible. I received a broken item. The walker is broken in two places - it looks like someone has crossed the car on one side. Packaging - a large bag, a large, thick woolen bag for a surface walker. DPD reimbursed me for the delivery costs and added that I would be responsible for the non-compliant packaging myself due to their regulations. They do not bear this responsibility. I understood myself guilty of choosing a supplier. The only thing I don't understand is how it was possible to break such strong plastic. Thank you iExpress for cooperation, very unfortunate, because this property costs 150 AU$ in the store, thanks to discounts we bought 100. I can no longer afford to buy one for a child. I will definitely not use DPD's services in the future. Regardless of the packaging, I do not trust their sense of responsibility for transporting the goods. I call for the use of private suppliers - they make bread for themselves - the responsibility is completely different;)
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